Privacy Policy
Introduction
Welcome to ToVideo, the state-of-the-art AI video generator that creates stunning 1080p cinematic videos from text or images. At ToVideo, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.
Information Collection and Use
We collect the following types of data to provide you with a better experience while using ToVideo:
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Account Information
- What We Collect: This includes your name, email address, and any other information you provide when creating an account.
- Purpose: To manage your account and provide customer support.
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Usage Details
- What We Collect: Information about how you use ToVideo, including your interactions, features accessed, and usage frequency.
- Purpose: To analyze user engagement and improve our services.
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Device Information
- What We Collect: Data regarding the devices you use to access ToVideo, such as device type, operating system, and browser type.
- Purpose: To optimize our services for different devices and ensure compatibility.
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Cookies
- What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
- Purpose: To enhance the functionality of our services and personalize your experience.
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Payment and Billing Information
- What We Collect: Information regarding your payment methods, such as credit card number, billing address, and any details required for transaction processing.
- Purpose: To facilitate billing and payment processing for our services.
Data Storage and Security
We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including encryption and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- To comply with legal obligations or respond to lawful requests from public authorities.
- To protect our rights, property, or safety, or that of our users or others.
- To provide services through trusted third-party partners who assist us in operating our website or conducting our business, subject to confidentiality agreements.
Your Data Rights
Depending on applicable law, you may have the right to access, correct, delete, or otherwise control your personal data. You can exercise these rights as follows:
| Right | How to exercise it |
|---|---|
| Access / review | Request a copy of the personal data we hold about you (for example account profile, billing records we store, and generation history associated with your account). |
| Correction | Update inaccurate profile details in your account settings where available, or ask us to correct information we hold. |
| Deletion | Request deletion of personal data we no longer need to provide the service or retain by law. |
| Account cancellation | Request that we close your account and stop further processing for service delivery, subject to legal retention requirements (for example payment records). |
How to submit a request
- Email support@tovideo.io from the email address linked to your account.
- Use a clear subject line such as
Data access request,Data correction request,Data deletion request, orAccount cancellation. - Include your account email and a short description of what you need.
We will verify your identity and respond within 30 calendar days of receiving a valid request (or sooner where required by law). If we need more time because the request is complex, we will tell you why and the expected timeline. We may retain certain records when required by law, for fraud prevention, dispute resolution, or legitimate security purposes, and we will tell you if any data cannot be fully deleted.
If you believe we have not handled your request properly, you may lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Copyright Owner: tovideo.io Email: support@tovideo.io
By using ToVideo, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!